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Operations desk open 24/7/365

Duty officer online now

Your aircraft,
handled.

Ground handling, permits, fuel, flight planning and everything that happens between blocks-in and blocks-out — arranged worldwide by one team, on one phone call, at any hour.

Desk staffed
24/7
Desk staffed
Countries covered
180+
Countries covered
Stations served
92+
Stations served
Typical response
15 min
Typical response
OMAAOMDWOMADVIDPHECAHKJKEGGWLFPBLSGGWSSLVHHHKTEBOMAAOMDWOERKHECAVIDPLFPBEGGWWSSLKTEBHKJK
What we do

Everything a trip needs, from one desk.

Fourteen services that would otherwise mean fourteen suppliers, fourteen invoices and fourteen people to chase. We run them as one operation.

All services

Ground Handling

One supervisor on the ramp who owns your turnaround from blocks-in to blocks-out.

Details

Overflight & Landing Permits

Overflight, landing and slot approvals — including the short-notice ones other people say are impossible.

Details

Flight Planning & Dispatch

Computerised flight plans, fuel strategy and en-route watch from licensed dispatchers.

Details

Jet Fuel & Fuel Releases

Contract fuel pricing worldwide, with releases issued at a moment's notice.

Details

Diversion & AOG Support

A sick passenger, a closed runway, a technical stop. We take the airport you did not plan for.

Details

Crew Lounges & FBO Access

Somewhere quiet to plan, rest and wait that is not a terminal bench.

Details

VIP In-Flight Catering

Food that arrives correct, on time, and at the right temperature — anywhere.

Details

Crew Accommodation

Rooms near the airport, at negotiated rates, billed to the trip.

Details

Ground Transportation

Vetted vehicles and drivers, timed to actual blocks-in rather than schedule.

Details

Flight Riding & Ramp Supervision

Someone from our team physically alongside the operation when the stakes justify it.

Details

Hangarage & Aircraft Parking

Secure parking and enclosed hangar space, from an overnight stop to a full season.

Details

Credit Facilities & Trip Accounts

Fly now, settle later — one account, one invoice, no cards at the desk.

Details

Medevac & Humanitarian Flights

Priority handling for flights where the schedule is measured in a patient's condition.

Details

VIP & Concierge Services

The arrangements that happen either side of the flight, handled with the same discipline.

Details
How we work

Flight support fails in the gaps between suppliers.

Nothing on a trip sheet is technically difficult. What goes wrong is the handover — the fuel release that never reached the handler, the permit nobody chased, the car that left before the aircraft landed. We removed the handovers.

01
One number, one person
No ticketing system, no tier-one triage, no explaining the situation twice. The person who answers can commit to a decision and stays with your trip until it is closed.
02
We tell you the real lead time
If a permit will take five working days, we say five working days — before you sell the trip. Optimism costs operators more than delay does.
03
Priced all-in, billed once
Every quote is the delivered cost including taxes and into-plane fees. Every station settles to a single invoice on your account terms.
04
Supervision, not subcontracting
In our core regions our own supervisor stands on the ramp. Elsewhere we hold partners to the same brief and check the work rather than forwarding your email.
Aviation Services 24 operations controllers at the 24-hour flight support desk
When it goes wrong

Three in the morning, an airport nobody briefed, and a passenger who needs a hospital.

This is the call that decides whether a flight support company is worth paying for. Ours is answered by a duty officer with the authority to open a station, file a priority permit and commit money — not by someone who takes a message.

  1. T+0Duty officer answers. No queue, no callback.
  2. T+5Diversion station contacted, handling and fuel instructed.
  3. T+20Landing permit filed as priority, ambulance or engineer moving.
  4. T+60Passengers into hotels, crew duty assessed, recovery plan issued.
Coverage

Supervised where it counts. Coordinated everywhere else.

Permits, fuel and flight planning are global. Ramp supervision is not — so we are explicit about where our own people stand on the apron and where we work through partners we have vetted and hold to the same brief.

Middle East

supervised

Our home region, run from Abu Dhabi. Same-day permits across the GCC, supervised turnarounds at the major business-aviation terminals, and the local relationships that decide whether a short-notice request gets answered.

OMAAOMDWOMDBOMSJOMADOTHH+10

South & Central Asia

supervised

The region where lead times are longest and local knowledge counts most. We hold direct authority contacts across Central Asia and the subcontinent, and we tell you the real permit timeline rather than the published one.

OPKCOPISOPLAVIDPVABBVOBL+10

Africa

supervised

Africa punishes operators who assume. Fuel that is not on the field, permits that need a sponsor, handling agents who are agents in name only. We verify every station before you commit to it and put our own supervision where it matters.

HECAHESHHKJKHTDAHAABHDAM+10

Europe

coordinated

Dense, slot-controlled and unforgiving of late paperwork. We coordinate handling through established partner FBOs, manage slots and PPRs directly, and keep the same single point of contact you have everywhere else.

EGGWEGLFLFPBLFMNLSGGLSZH+10

Asia Pacific

coordinated

Long sectors, tight slots and permit regimes that vary enormously between neighbours. We plan the fuel stops properly and file early where early is the only thing that works.

WSSLWMSAVTBDVTSPWIHHWADD+8

Americas

coordinated

Straightforward infrastructure, complicated customs. We handle APIS, eAPIS, overflight of the Caribbean and the technical stops that make an Atlantic or Pacific crossing work.

KTEBKOPFKVNYKIADKPWKKBGR+8

92 listed stations · 60 countries · Permits and fuel available worldwide

Desk open now

Send us a trip. We will come back within minutes.

Routing, dates and aircraft type is enough to start. We will tell you what the trip needs, what it will cost and what the real lead times are.

+971 50 556 1576 · occ@g-fs.com